Site Reliability Engineering Lead

1 week ago

Kraków, Lesser Poland, Czech Republic HSBC Technology Poland Full time

About the Role

We are seeking an experienced Site Reliability Engineering Lead to join our team at HSBC Technology Poland. This is a fantastic opportunity to work with a talented group of engineers and contribute to the development of our digital capabilities.

Key Responsibilities

  • Define and implement Service Level Objectives (SLOs), Service Level Indicators (SLAs) and Error Budgets to measure and improve system reliability.
  • Collaborate with cross-functional teams to improve system reliability, scalability, and performance.
  • Automate away toil on incident detection, response, and remediation through innovative AIOps solutions.
  • Provide specialist technical knowledge and experience, championing DevOps and Agile practices.
  • Be responsible for defining org structure for service governance, defining shift patterns, and ensuring appropriate availability of front-line teams to cover 24x7.
  • Be the key point of contact for all relevant stakeholders (CIOs, Business stakeholders, Infrastructure Management Head etc.) to maintain visibility on their service availability, operability metrics, risk appetite, incidents, and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached.
  • Be accountable for swift incident response and service restoration, with succinct and timely communication to the key WPB tech and business stakeholders, responding to the IMT calls, driving MEC calls with an ability to coordinate with virtual teams conducting recovery actions.
  • Lead the PIR/MIR with an intent to restore services swiftly. Work with service owners and problem management teams to critically review incidents and come up with actions to prevent future recurrence. Ensure read across of post incident learnings. Drive closure of repeat incidents.

About You

We are looking for a highly experienced Site Reliability Engineering Lead who is passionate about driving digital transformation and improving system reliability. You will be responsible for leading cross-functional teams to achieve our goals and will work closely with our business stakeholders to ensure our services meet their needs.

Requirements

  • DevOps
  • Site Reliability Engineering
  • AWS
  • Architecture
  • Network protocols

What We Offer

  • Training budget
  • Private healthcare
  • Flat structure
  • International projects
  • Multisport card
  • Monthly remote work subsidy
  • Psychological support
  • Conferences
  • PPK option
  • Annual performance-based bonus
  • Integration budget
  • International environment
  • Small teams
  • Employee referral bonus
  • Mentoring
  • Workstation reimbursement
  • Company share purchase plan
  • Childcare support programme
  • Bike parking
  • Playroom
  • Shower
  • Canteen
  • Free coffee
  • Free beverages
  • Free parking
  • In-house trainings
  • In-house hack days
  • No dress code
  • Modern office
  • Knowledge sharing
  • Garden
  • Massage chairs
  • Kitchen

About Us

HSBC Technology Poland is a leading technology company that provides innovative solutions to the financial industry. We are committed to delivering high-quality services to our customers and are passionate about driving digital transformation.

How to Apply

If you are a highly motivated and experienced Site Reliability Engineering Lead who is passionate about driving digital transformation, please submit your application. We look forward to hearing from you.

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