Site Reliability Engineering Lead

1 week ago


Kraków, Lesser Poland, Czech Republic HSBC Technology Poland Full time
About the Role

We are seeking a highly skilled Site Reliability Engineering Lead to join our team at HSBC Technology Poland. As a Site Reliability Engineering Lead, you will be responsible for ensuring the reliability, scalability, and performance of our digital systems and services.

Key Responsibilities
  • Define and implement Service Level Objectives (SLOs), Service Level Indicators (SLAs) and Error Budgets to measure and improve system reliability.
  • Collaborate with cross-functional teams to improve system reliability, scalability, and performance.
  • Automate away toil on incident detection, response and remediation through innovative AIOps solutions.
  • Provide specialist technical knowledge and experience, championing DevOps and Agile practices.
  • Be responsible for defining org structure for service governance, defining shift patterns and ensuring appropriate availability of front-line teams to cover 24x7.
  • Be Key point of contact for all relevant stakeholders (CIOs, Business stakeholders, Infrastructure Management Head etc.) to maintain visibility on their service availability, operability metrics, risk appetite, incidents, and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached.
  • Be accountable for swift incident response and service restoration, with succinct and timely communication to the key WPB tech and business stakeholders, responding to the IMT calls, driving MEC calls with an ability to co-ordinate with virtual teams conducting recovery actions.
Requirements
  • DevOps
  • Site reliability engineering
  • AWS
  • Architecture
  • Network protocols
  • Distributed systems
  • Communication skills
What We Offer
  • Training budget
  • Private healthcare
  • Flat structure
  • International projects
  • Multisport card
  • Monthly remote work subsidy
  • Psychological support
  • Conferences
  • PPK option
  • Annual performance based bonus
  • Integration budget
  • International environment
  • Small teams
  • Employee referral bonus
  • Mentoring
  • Workstation reimbursement
  • Company share purchase plan
  • Childcare support programme
  • Bike parking
  • Playroom
  • Shower
  • Canteen
  • Free coffee
  • Free beverages
  • Free parking
  • In-house trainings
  • In-house hack days
  • No dress code
  • Modern office
  • Knowledge sharing
  • Garden
  • Massage chairs
  • Kitchen


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