Technical Support Specialist for API Integration
2 weeks ago
About the Role
- We are seeking a Technical Support Specialist to join our team, focusing on providing top-notch support for our API integration services.
Responsibilities:
- Provide technical support to customers via email, community forum, and live chat, ensuring seamless API integration experience.
- Triage and escalate API-related issues to R&D teams for prompt resolution.
- Maintain accurate documentation of API usage and best practices.
- Collaborate with R&D teams to gather feedback from customers and influence improvements to our API.
Requirements:
- Strong understanding of REST APIs, HTTP methods, JSON, and JavaScript or Python scripting languages.
- Experience working with OAuth, Git, Linux, and Unix environments.
- Familiarity with Asana API and its ecosystem is a plus.
Benefits:
- Competitive compensation package including base salary and equity in Asana.
- Ongoing training and professional development opportunities.
- A comprehensive benefits program, including private healthcare and mental health support.
- Flexible work arrangements and a modern office environment.
- A diverse and inclusive company culture.
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