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Global Supply Chain Excellence Manager

3 weeks ago

Wrocław, Województwo dolnośląskie, Czech Republic C.H. Robinson Full time

Job Description:

C.H. Robinson seeks a skilled Senior Logistics Representative to lead the execution of shipments, mentor team members, and drive operational excellence.

About the Role:

  • Act as the primary contact for customers, carriers, and vendors, ensuring smooth operations while addressing challenges with analytical problem-solving.
  • Create and enhance processes, lead training initiatives, and collaborate across teams to align strategies with business goals.

Key Responsibilities:

  • Ensure all arrangements are made for the execution of shipments through designated area of responsibility.
  • Mentor and support lower-level logistics peers by sharing expertise and best practices.
  • Create and document standard operating processes.
  • Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes.
  • Assist in the facilitation of cross training within assigned team.
  • Responsible for meeting operational targets within a particular region, mode, business unit, or small account.
  • Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems trainings and addressing concerns.
  • Utilize analytical practices to identify and solve problems.
  • Build and present intermediate to complex business cases related to how customers can achieve ROI.
  • Collaborate with internal service teams to execute strategies that align with customer objectives and CHR's business goals.
  • Apply the enterprise project-based delivery model in day-to-day work.
  • Lead small sized operations-focused continuous improvement projects utilizing the enterprise project-based delivery model.
  • Conduct CHR systems training for external customer representatives to ensure effective utilization of CHR's services.
  • Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports.

Requirements:

  • Logistics experience.
  • Bachelor's degree.
  • Project management skills.

What We Offer:

  • Real opportunities to grow your talent in a fast-moving, global organization.
  • A fun, open, and inclusive workplace that encourages innovative thinking.
  • Possibility to develop your language skills in our multilingual offices.
  • Opportunities for professional growth with access to training platforms like Percipio and GoFluent.
  • Comprehensive benefits: competitive salary and performance-based bonuses, private medical insurance, additional life insurance, cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment.