Technical Support Expert

1 day ago

Bielsko Biała Katowice, Czech Republic Timebook Software Full time

Company Overview

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  • We are Timebook Software Inc., a fast-growing SaaS company dedicated to delivering innovative solutions for product discovery.
  • Our state-of-the-art platform helps businesses optimize workflows, enhance decision-making, and achieve remarkable outcomes.

About the Role

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  • We are seeking a Customer Support Specialist who will serve as the vital link between our platform and our customers.
  • In this role, you'll be the go-to problem solver, ensuring our clients have seamless experiences and their challenges are resolved efficiently.

Your Key Responsibilities

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  1. Handle a high volume of customer queries, focusing on swift and effective problem resolution.
  2. Collaborate with engineering teams to triage and fix bugs, ensuring minimal disruption to the user experience.
  3. Identify trends in customer issues, proactively working to prevent recurring problems.
  4. Utilize tools like Zendesk, JIRA, and ClickUp to manage tickets and track progress.

What We're Looking For

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  • A customer-centric mindset with empathy and patience.
  • Exceptional problem-solving skills and a proactive approach to challenges.
  • A team player who thrives in a collaborative, fast-paced environment.
  • Ability to manage multiple priorities under pressure without losing focus.

Benefits

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  • Competitive salary
  • Opportunities for professional growth and skill development.
  • A modern and flexible work environment.
  • The chance to be part of a forward-thinking team shaping the SaaS industry.

How to Succeed

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  • You will need to be able to handle a high-volume workload and maintain accuracy while meeting tight deadlines.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
  • You should be able to work independently and collaboratively as part of a global team.

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