Collaboration Solutions Expert
4 days ago
**Company Overview:**
Experis Polska is a global leader in IT recruitment and management consulting. With us, you'll find competitive job offers and interesting IT projects targeted at both experienced experts and those just starting their IT journey.
**Salary & Benefits:**
- We offer remote work opportunities with a net hourly rate of 80 - 100 PLN B2B via Experis.
- Candidates must be based in Poland.
- Working hours are from 8:00 to 16:00 (Monday-Friday).
- Multisport Plus, Medicover, Generali life insurance, and an e-learning platform are also provided.
**Job Description:**
As a Collaboration Solutions Expert, your primary responsibility will be to provide remote troubleshooting support on a priority basis within the customer network to resolve UC Collaboration-related issues.
You will effectively utilize complex lab setups to duplicate and solve problems and validate planned changes to software and hardware design.
In addition, you will:
- Support and collaborate with other cross-functional teams to resolve major customer issues.
- Strive for continuous learning and collaboration with other team members.
- Develop expertise in specific areas (i.e., technology, product).
- Work on complex problems where analysis of situations requires in-depth evaluation of factors.
- Solve sophisticated enterprise networks to quickly resolve downtime and outages.
- Handle issues/customers by setting expectations and meeting those expectations to achieve the highest level of customer satisfaction.
- Effectively communicate issues to engineers within the support team, and resolutions/work-arounds to the customer.
- Coordinate field services as needed for onsite support.
- Follow the defined communication procedures for incident updates.
- Adhere to processes to update the tickets with relevant and accurate notes.
**Required Skills & Qualifications:**
- Cisco certifications (CCNP Voice/Collaboration) are highly desirable.
- ITIL certification is a plus.
- Strong knowledge of network protocols (DHCP, NTP, CDP, LLDP) and Quality of Service (QoS).
- Familiarity with VOIP protocols (MGCP/H.323/SIP/SCCP) and PSTN connections (FXS/FXO/T1/PRI/SIP).
- Experience working with Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Cisco Unity Connection (CUC), and Cisco Unified Communications Manager IM & Presence.
- Cisco Jabber experience is required.
- A minimum of 2-5+ years of relevant work experience.
- Engineering/Computer Science/IT educational degree courses or equivalent experience.
**Additional Information:**
- Candidates must be able to work in a dynamic environment with minimal supervision.
- Prior experience in support of remote customer networks is required.
**Language:** English.
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