Community Engagement Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled Community Manager to join our team at Make. As a Community Manager, you will play a pivotal role in growing and nurturing our community of over 23,000 users.
Key Responsibilities:
- Actively engage with community members by responding to questions, comments, and direct messages, primarily focusing on helping them to learn and navigate Make product.
- Oversee user-generated content and community discussions to ensure a clean, respectful, and engaging environment.
- Handle conflicts, complaints, and crises within the community, ensuring prompt and effective resolution to enforce community guidelines and policies.
- Produce high-quality content in English that helps users better understand Make product, including guides, product updates, and inspiring user stories.
- Work with internal teams to align community initiatives with broader company goals.
- Implement innovative approaches based on research and trend analysis.
- Analyze community metrics to identify trends and insights.
- Use data to make informed decisions and drive continuous improvement within the community.
Requirements:
- Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
- At least 2 years of experience in community management or a related field.
- Excellent written and verbal communication in English, with the ability to convey information clearly and maintain a professional yet friendly tone.
- Strong ability to understand and address the needs and concerns of our community members.
- Exceptional focus on maintaining the quality and accuracy of community content and interactions.
- Ability to analyze community metrics and use insights to drive improvements.
- Strong ability to work effectively with cross-functional teams.
What We Offer:
- A rapidly growing company with a multinational team and a wide range of benefits.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
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