Community Engagement Specialist

4 weeks ago


Olomouc, Olomoucký kraj, Czech Republic Make Full time

About the Role:

We are seeking a highly skilled Community Manager to join our team at Make. As a Community Manager, you will play a pivotal role in growing and nurturing our community of over 23,000 users.

Key Responsibilities:

  • Actively engage with community members by responding to questions, comments, and direct messages, primarily focusing on helping them to learn and navigate Make product.
  • Oversee user-generated content and community discussions to ensure a clean, respectful, and engaging environment.
  • Handle conflicts, complaints, and crises within the community, ensuring prompt and effective resolution to enforce community guidelines and policies.
  • Produce high-quality content in English that helps users better understand Make product, including guides, product updates, and inspiring user stories.
  • Work with internal teams to align community initiatives with broader company goals.
  • Implement innovative approaches based on research and trend analysis.
  • Analyze community metrics to identify trends and insights.
  • Use data to make informed decisions and drive continuous improvement within the community.

Requirements:

  • Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
  • At least 2 years of experience in community management or a related field.
  • Excellent written and verbal communication in English, with the ability to convey information clearly and maintain a professional yet friendly tone.
  • Strong ability to understand and address the needs and concerns of our community members.
  • Exceptional focus on maintaining the quality and accuracy of community content and interactions.
  • Ability to analyze community metrics and use insights to drive improvements.
  • Strong ability to work effectively with cross-functional teams.

What We Offer:

  • A rapidly growing company with a multinational team and a wide range of benefits.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.

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