
Technical Program Coordinator
6 days ago
We are seeking a highly skilled Technical Project Manager to oversee the resolution of software issues across multiple teams. The ideal candidate will have excellent problem-solving skills, the ability to work independently, and strong communication skills.
Key Responsibilities:
- Take ownership of software issue resolution across multiple teams (Warsaw R&D, HQ, local offices)
- Assure high quality of delivered output from each team
- Detect and report main weak points in software and UX – present conclusions, monitor improvements and identify root cause for every problem
- Individually reproduce customer issues and verify if reported problem is a real bug
- Regular reporting: weekly top software problems with plans and risks; monthly and annual summary
- Closed cooperation with customer support to ensure quality of data delivered to R&D, including customer logs and accurate issue descriptions
- Ensuring timely and accurate project progress and monitoring KPIs such as ticket duration, timely closure rate and quality of issue descriptions
Requirements:
- MS Excel
- Presentation skills
- VBA
- Excel macros
- Higher education in a science field
Work Environment:
Full-time office work in Wola, Warsaw
Contract of employment via an agency agreement
Private healthcare package for employees
Sport Cards for employees
Benefit Platform available for employees
Office massages available for employees
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