IT Support Specialist
19 hours ago
Are you an enthusiastic and detail-oriented IT professional with a passion for delivering exceptional customer service? Do you possess excellent communication skills in both German and English?
Company OverviewFox HR Consulting Kft. is a leading provider of innovative human resources solutions, transforming clients' business models for the digital era.
Job DescriptionWe are seeking a skilled German Speaking Service Desk Agent to join our team. As a key member of our Service Desk, you will be responsible for providing comprehensive guidance and information on IT-related issues to our customers via email, chat, and telephone.
Key Responsibilities:
- Providing high-quality customer support through various communication channels
- Ensuring accurate recording of all customer contact throughout the lifecycle of tickets
- Managing and prioritizing tickets in an orderly manner
- Proactively identifying opportunities for service improvement
Requirements:
- Proficiency in MS Office, Office 365, and Windows
- Excellent problem-solving and analytical skills
- Ability to work in a fast-paced environment and meet deadlines
To succeed in this role, you will need:
- A strong understanding of IT concepts and technologies
- Excellent communication and interpersonal skills
- The ability to work effectively in a team environment
We offer a competitive compensation package, including:
- Private healthcare
- Cafeteria
- Playroom
- In-house trainings
- Modern office facilities
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