Expert Digital Delivery Leader

1 day ago

Remote Warszawa, Czech Republic beBeeDelivery Full time €60,000 - €90,000
Job Title: Delivery Manager

As a key member of our team, the Delivery Manager plays a pivotal role in ensuring timely and high-quality delivery of digital solutions.

This individual will act as a strategic liaison between technology, business, and client stakeholders – owning delivery outcomes, managing escalations, supporting pre-sales, and driving continuous improvement across services and platforms.

  • Key Responsibilities:
  • Owning delivery performance for assigned client projects and accounts, ensuring alignment with SLAs, KPIs, and quality standards.
  • Lead issue resolution and escalation management, including investigation, root cause analysis, and corrective action planning.
  • Coordinate cross-functional collaboration between design, engineering, product, and business teams to support service transitions, new implementations, and platform upgrades.
  • Oversee quality assurance processes, ensuring consistency, reliability, and accuracy in client deliverables.
  • Protecting project profitability and driving delivery excellence as part of our strategic growth.
  • Support onboarding and offboarding of projects, including documentation review and process coordination.
  • Monitor and report on delivery health, including project status, risk management, and performance dashboards.
  • Drive automation, agile practices, and process improvement initiatives to enhance delivery efficiency and client satisfaction.
  • Participate in strategic workshops and review meetings with clients to ensure transparency, alignment, and long-term partnership growth.
  • Support pre-sales activities by contributing to proposals, solution design discussions, project estimations, and scoping sessions in collaboration with commercial and technical teams.

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