Technical Support Professional

1 day ago

Remote, Czech Republic beBeeCustomer Full time €45,000 - €60,000
Job Description

We are seeking an experienced support professional to join our team.

  • Functional Support Agent - Responding to client questions regarding platform functionality, assisting with configuration and customization, and resolving functional issues.
  • Support Team Coordinator - Ensuring timely ticket handling, coordinating the team's work, and maintaining accurate records in the ticketing system.

Key Requirements:

  • Minimum 1 year of experience as a Totara or Moodle administrator.
  • Experience working in IT environments and understanding technical processes.
  • Ability to diagnose functional issues and find solutions.
  • Strong organizational skills and attention to detail.
  • Proficient English (minimum B2) for both written and spoken communication.

Nice-to-Have Skills:

  • Experience working in a technical support or helpdesk team.
  • Familiarity with ticket management tools (e.g., Jira, Zendesk).
  • Experience working with business clients.
  • Basic knowledge of system integrations and APIs.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent problem-solving skills and attention to detail.
  • Ability to communicate effectively with clients and technical teams.
  • Knowledge of Totara/Moodle administration and configuration.
  • Experience working with ticket management tools.
Benefits

We offer a competitive benefits package including:

  • Flexible working hours.
  • Remote work options.
  • Private healthcare insurance.
  • Opportunities for career growth and professional development.
Others

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you are passionate about technology and customer service, we encourage you to apply.

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