IT Technical Support Specialist

3 days ago

Remote, Czech Republic beBeeSupport Full time 600,000 - 900,000
Software Support Professional Job Opportunity

We are seeking an experienced PC user with a strong desire to explore the field of software and hardware products.

  • The ideal candidate will have excellent communication and listening skills, as well as a strong understanding of conflict resolution and empathy.

A bachelor's degree in a related field or equivalent experience is required. Previous experience in the support field is highly desirable.

This role involves interacting with clients, learning about the telecom industry, and embarking on an IT career path within the organization.

About Our Company:

Our company is an established leader in the development, implementation, and support of retail management systems designed for the wireless retail industry.

Our team works seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.

Recent additions enable telecom operators to conduct all aspects of commerce via kiosks.

Client success is our top priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort.

  • Key Responsibilities:
    • Help existing and prospective clients by providing timely and accurate information about our products.
    • Identify, analyze, and troubleshoot technical issues and provide effective solutions.
    • Respond to support queries via phone, chat, and email.
    • Help Clients with software and hardware configurations, billing, and merchant services related requests.
    • Provide clear and complete documentation and notes on all service inquiries.

Requirements:

  • Excellent communication and listening skills.
  • Strong understanding of conflict resolution and empathy.
  • Previous experience in the support field is highly desirable.

What We Offer:

Opportunity to work with advanced products, be part of an open and transparent culture, learn both IT and business, and advance quickly.

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