Strategic Market Insights Manager
3 days ago
Company Overview
Britenet is a leading provider of innovative solutions, seeking a highly skilled Market & Customer Intelligence Expert to drive strategic initiatives and deliver actionable insights.
Job Description
The ideal candidate will analyze markets, competitors, and customer feedback to uncover trends and opportunities that strengthen Britenet's competitive edge. This role requires strong analytical skills, excellent communication abilities, and the ability to interpret data to inform business decisions.
Key Responsibilities
- Investigate market size, identify market trends, and opportunities by purchasing relevant datasets and reports.
- Map market dynamics to identify targeting opportunities and prepare recommendations for key stakeholders.
- Acquire and analyze data on competitors through market reports, relationships with analyst firms, and competitive benchmarking.
- Provide actionable recommendations based on findings to support sales and marketing strategies.
- Manage a scoring program to measure customer satisfaction and loyalty.
- Organize and own the Customer Advisory Board to capture customer feedback and align offerings to customer needs.
Required Skills and Qualifications
To succeed in this role, you will need:
- A minimum of 5 years of experience in market intelligence, competitive analysis, or a similar analytical role.
- Experience in the IT sector.
- Strong command of written and spoken English.
- Proven track record of collaborating with analyst firms, market research agencies, or industry data providers.
- Hands-on experience with customer feedback programs (e.g., NPS, CSAT).
- Advanced understanding of market analysis tools and frameworks.
- Proficiency in working with datasets and reports to extract actionable insights.
- Familiarity with CRM platforms (e.g., HubSpot, Salesforce) and analytics tools (e.g., Power BI).
Benefits
Britenet offers a range of benefits, including:
- Private healthcare.
- Flat structure.
- Sport subscription.
- Free coffee.
- Canteen.
- Playroom.
- No dress code.
Other Benefits
In addition to our core benefits, we also offer a supportive work environment and opportunities for professional growth and development.
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