Cloud Support Specialist

2 weeks ago

Remote, Czech Republic ZaWin Full time

We are seeking a Cloud Support Specialist to provide exceptional technical assistance to our clients. This role involves delivering top-notch support via phone and email, leveraging knowledge of Office 365, Azure, and Microsoft Servers to resolve complex issues.

Key responsibilities include:

  • Utilizing technical expertise to troubleshoot and resolve client inquiries in a timely manner.
  • Leveraging basic knowledge of networks, printers, scanners, and common IT tools to assist with related queries.
  • Prioritizing tasks effectively to meet client needs and manage multiple requests simultaneously.
  • Escalating complex issues to higher-level support when necessary, ensuring seamless resolution.

The ideal candidate will possess strong communication skills, problem-solving abilities, and a willingness to learn and grow in a fast-paced IT environment.

About ZaWin

ZaWin is a leader in digital transformation for the dental industry. Our cloud-based managed services empower dentists to focus on their craft while we handle the technical aspects. Join our journey as we redefine the landscape through innovative solutions and cutting-edge technology.

We're not just transforming dental operations; we're shaping the future of an entire industry. With a strong emphasis on positive values and employee growth, we offer a vibrant work environment where creativity and innovation thrive.

At ZaWin, we value trust, reliability, and empathy in our relationships. We foster an open attitude towards innovation, embracing creative solutions and inspiring collaboration among our team members.

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