International Voice Services Operations Expert
2 weeks ago
We are a leading telecommunications company, shaping the digital future for millions of customers.
Our Firstline Maintenance (FM) division, represented in Poland by T-Mobile and GTS entities, ensures the smooth operation of DTAG's international network infrastructure. As a key player in this process, we produce intercarrier and wholesale services.
In the Voice/Signaling Operations squad, we take responsibility for the 24/7 operation of Deutsche Telekom's international voice and signaling services, making a significant contribution to the global communications infrastructure.
You will join our team as Voice/Signaling Services Operations Specialist, playing a crucial role in ensuring the application availability of Deutsche Telekom's international voice and signaling services. Your duties will include monitoring services, analyzing errors, rectifying faults, and providing high-quality support.
Key Responsibilities- Ensure the availability and quality of international voice and signaling services
- Analyze and resolve technical issues and errors
- Provide level 1 and 2 technical support
- Participate in designing and implementing infrastructures and applications
- Support standard operations activities, such as closing security gaps
- Contribute to improving automation levels in operations
Additionally, you will be involved in optimization projects, communicate with customers in English, and work at the intersection of technology, engineering, and commercial interests to ensure customer satisfaction.
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