Chief Support Experience Officer

1 month ago


Remote, Czech Republic Reedsy Full time

We're seeking a seasoned customer support professional to join our team at Reedsy.

About the Role

As a key member of our support team, you will be responsible for offering top-notch assistance to authors and publishing professionals, ensuring their needs are met and exceeded.

Your primary goal will be to provide exceptional support experiences, troubleshooting issues, and implementing solutions that drive conversion and user engagement.

You'll work closely with our community of 1,000,000 authors and over 3,000 freelancers, leveraging your expertise to identify areas for improvement and suggest product enhancements.

Requirements
  • 5+ years of customer support experience in industries like Intercom, Crisp, or Zendesk;
  • Proven track record of automating support processes and optimizing conversion rates;
  • Strong understanding of onboarding techniques and CRO principles;
  • Native-level English speaker with excellent writing skills and grammar;
  • Availability to work every other weekend.
Preferred Qualifications
  • Previous experience working in a creative industry or marketplace;
  • Fluency in multiple languages; Reedsy welcomes candidates from diverse backgrounds;
  • Ambition, a willingness to learn, and a great sense of humor.
What We Offer
  • Remote work opportunities with flexibility to work from home;
  • Paid parental leave and paternity benefits;
  • An annual ski trip to recharge and bond with colleagues;
  • A competitive salary range of $25k – $45k annually.

We're looking for someone who is passionate about delivering exceptional support experiences and has a knack for driving user engagement. If you're excited about joining our mission to empower authors and publishers, apply today



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