Senior Support Manager @ Experis Polska

1 month ago


Remote Warszawa, Czech Republic Experis Polska Full time

Skills/Experience:

  • Strong understanding of IT Infrastructure and Networking concepts
  • Strong understanding of Windows Directory Services e,g Active Directory, DNS, DHCP
  • Expertise in End User Computing technologies including, Windows Client OS , Microsoft 365, Enterprise browsers, networking, file sharing
  • Expertise in ITIL processes and industry best practice in service request and fulfilment

Desirable Skills:

  • Functional understanding of Microsoft service components such as Microsoft System Centre Configuration Manager
  • Conceptual understanding of Hardware concepts (Client and server), Storage, Windows Clustering and Network Load Balancing etc.
  • Knowledge & experience of Voice Infrastructure
  • Knowledge of desktop virtualization products such as Azure Virtual Desktop, Citrix DaaS etc

Role Description:

SR EUC Support Manager - Digital Workspace & End User Services within Global Technology. Critical role covering EndPoint Management, Global Productivity and Collaboration services, Virtualization platforms

Offer:

  • Workplace: 100% remote
  • MultiSport Plus
  • Group insurance
  • Medicover Premium
  • e-learning platform

Opis Firmy

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

Oferujemy rekrutacje menedżerów i wysoko wykwalifikowanych konsultantów z doświadczeniem w branży IT. Experis jest częścią ManpowerGroup i został uznany za jedną z najbardziej etycznych firm na świecie.

,[Responsible for ensuring that the End User Computing team and associated 3rd parties are meeting and exceeding the expectations in regard to performance against SLA’s and KPI’s, Responsible for continuous review of the EUC service offerings, seeking to improve and increase user satisfaction and deliver an excellent user experience, Management of the EUC hardware and software estate, ensuring compliance, governance, version control, and clarity of purpose and use, Responsible for Global VIP Support management, ensuring resolution adherence in accordance with SLAs, Managing resource allocation and utilization to relevant projects and BAU support activities, Responsible for ensuring open incidents and requests are addressed according to SLA, Support Escalation Manager, Establish synergies and collaboration with Country stakeholders, SPOC for providing Engineering requirements, Proactively manage vendors, participate in vendor, product evaluation and selection for technologies, The ability to translate the impact of a technical issue onto a business service will be key to assessing the priority and focus for resolution. Understanding and addressing the root causes of problems is a key part of the role, As a member of the Technology Infrastructure and Operations, lead the team to adopt a customer service, delivery and continuous improvement ethos, Responsible and accountable for Audit and Governance for EUC services, Stakeholder Management:, SPOC for EUC support and incident management, Establish strong working relationships & synergies with Country Leads and technical teams to deliver the required solutions, Close collaborative & co-ordinated approach] Requirements: Networking, Windows, DNS, DHCP, ITIL, Storage, Load balancing, Virtualization, Azure Additionally: Sport Subscription, Private healthcare, International projects, Remote work, Employee referral bonus, Life insurance.

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