International Service Specialist Complaint Management System

2 weeks ago


Prague, Hlavní město Praha, Czech Republic Schleich GmbH Full time
Folgende Herausforderungen erwarten dich bei Schleich:
  • Mitentwicklung eines globalen Complaint Management Systems
  • Mitwirkung bei der Entwicklung von Kundensupportprozessen und -tools, Integration von Optimierungen sowie Umsetzung von Arbeitsabläufen
  • Bearbeitung von internationalen Endverbraucherreklamationen unter Einhaltung der KPIs (u.a. Kundenzufriedenheit, Bearbeitungszeit und Kosten)
  • Aufbau und Steuerung eines globalen KPI-Reportings
  • Ansprechpartner/in für (internationale) Endverbraucher/innen bei Fragen zu Reklamationen und sonstigen Anfragen sowie die zielgerichtete interne Weitergabe von Informationen
  • Sicherstellung einer engen Zusammenarbeit mit internen Schnittstellen (u.a. Product Design, Product Lifecycle Management, Packaging, Supplier Quality, Quality Engineering, Logistik)
  • Analyse von Arbeitsabläufen, Prozessen und Statistiken
  • Ersatzteilmanagement (u.a. Bedarfsanalyse von Ersatzteilen sowie Sicherstellung und Umsetzung der Ersatzteilstrategie und Sortimentspflege)
Die Anforderungen an dich:
  • Du hast ein abgeschlossenes Studium im Bereich Betriebswirtschaftslehre oder eine vergleichbare Berufsausbildung
  • Du verfügst über mehrjährige Erfahrung im Bereich Customer Service und/oder Customer Success/Analytics
  • SAP- und idealerweise Power BI Kenntnisse sind vorhanden
  • Du verfügst über fundierte Kenntnisse im Umgang mit in den MS-Office-Anwendungen
  • Zu deinen Stärken zählen eine ausgeprägte Teamfähigkeit sowie Kunden- und Serviceorientierung mit saisonaler Flexibilität
  • Deine Arbeitsweise ist sorgfältig, selbständig und zuverlässig
  • Ausgeprägte analytische Fähigkeiten und Entscheidungsfreudigkeit in Verbindung mit einer lösungs- und zielorientierten Einstellung runden dein Profil ab
  • Du hast sehr gute Kommunikationsfähigkeiten in Englisch und idealerweise Deutsch
Was dir bei Schleich erwartet:
  • Ein dynamisches, abwechslungsreiches Umfeld, das dir individuelle Karriere- und Entwicklungsmöglichkeiten bietet
  • Ein motiviertes Team, das sich gegenseitig unterstützt und zusammen Erfolge feiert
  • Eine attraktive, faire Entlohnung mit Zusatzleistungen, die regelmäßig überprüft und aktualisiert werden
  • Ein Essenszuschuss von 82,60 CZK pro Arbeitstag
  • Eine geförderte Altersvorsorge
  • Tolle Rabatte auf unsere Schleich-Produkte
  • 30 Tage Urlaub im Jahr und ein hybrides Arbeitsmodell ohne Kernarbeitszeiten


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