Space Systems Operations Technician
2 weeks ago
We are seeking a highly skilled Space Systems Operations Technician to join our team in Prague. The successful candidate will be responsible for operating and maintaining USR Services, notifying users on operational anomalies, and providing Help Desk assistance.
Key Responsibilities- Operate USR Services efficiently and in line with defined Service Level Agreements (SLAs).
- Notify users on and manage DUA operations anomalies.
- Provide users with Help Desk assistance.
- Contribute to Operations Reports Key Performance Indicators (KPIs).
- Prepare Incident Reports.
- Report on any service unavailability and subsequent resumption via the monitoring dashboard.
- Provide users with open-access information on how to use the DUA Dashboard Services.
- Ensure the availability of the DUA Dashboard landing page for public information without access control, containing up-to-date basic DestinE diagnostics and performance metrics.
- Participate in yearly User Open Reviews organized by ESA.
- Regularly collect user feedback and seek continuous service improvement.
- Document and publish an annual report analyzing the attractiveness of the DUA Dashboard Services for users and external stakeholders.
- Knowledge of ticketing system tracking tools, including JIRA.
- Experience with Grafana tool.
- First Line / Second Line of support experience.
- A proactive approach to problem identification and resolution.
- Comfortable working in a diverse and multinational team environment.
- Proficient in the English language, both written and spoken.
- Knowledge of another EU member state language is an asset.
- Candidates must be eligible to work in the EU.
Serco is a leading Space Services Provider with thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI, and NASA.
What We Offer- Competitive Salary: €60,000 - €80,000 per annum, depending on experience.
- Corporate Benefits Package.
- Support provided on relocation.
- Company Events.
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