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Sofia-Based Customer Support Role for Fluent Czech Speakers
3 weeks ago
This is an exciting opportunity to relocate to Sofia, Bulgaria and join a fast-growing international company as a Customer Service Representative.
The role involves providing friendly, professional support to customers through phone, chat, and email. You will be responsible for assisting customers with product information, account questions, order tracking, and troubleshooting.
Additionally, you will be required to log all customer interactions accurately in internal systems and work with your team to ensure a smooth, high-quality experience.
We are looking for a fluent Czech speaker (C2) with solid English skills (B2+) who is excited about relocating and growing professionally.
Some of the key responsibilities of this role include:
- Providing excellent customer service and support via phone, chat, and email
- Assisting customers with product information, account questions, order tracking, and troubleshooting
- Logging all customer interactions accurately in internal systems
- Working collaboratively with your team to ensure a smooth, high-quality experience
To be successful in this role, you will need to have:
- Native-level Czech (C2) spoken and written
- English at B2 level or higher for internal training and communication
- Experience in customer service or support roles is a plus
As a Customer Service Representative, you can expect to receive:
- A very attractive salary with low personal income tax (only 10%)
- Relocation support, including travel cost reimbursement