Senior Cardholder Dispute Resolution Specialist

7 days ago

Remote Kraków, Czech Republic beBeeDisputer Full time
Job Overview

This role focuses on managing cardholder disputes, chargebacks, and fraud claims. You will work with customers to minimize losses related to third-party fraud using payment cards.

You will also assist senior Card Dispute specialists with complex cases and administrative tasks, such as managing errors, performing corrections, and investigating root causes.

Additionally, you will be responsible for translating local language communications to English, producing documentation of operational process descriptions, and supporting customer communications via email and/or telephone.

You will ensure compliance with all relevant regulations and organizational policies, collaborating with internal parties, including other Customer Service teams, Fraud, and Legal departments or external parties such as vendor partners.

Required Skills and Qualifications
  • Fluency in German (C1) and English (B2)
  • Proficient in MS Office 365
  • Analytical mindset and strong problem-solving skills
  • Good communication, cooperation, and networking skills
  • Courses on fraud prevention, chargeback handling, and dispute resolution
  • Relevant educational background: Financial, Commercial, or legal (a minimum of a bachelor's degree or equivalent is preferred)
  • Experience handling customer applications and administrative tasks in a professional, positive, effective way
  • Experience in communicating and explaining the 'why' behind and having the ability to think analytically and detect risks
  • Experience and knowledge within the financial sector or card payments industry
  • Basic understanding of card scheme processes such as authorization, clearing, and settlement
  • Knowledge with Visa/Mastercard dispute resolution rules and chargeback cycles is essential
Benefits
  • Employment contract
  • Hybrid working from Krakow 3 days per week or REMOTE type
  • Private health insurance
  • Sports card subsidy
  • Life insurance
  • Social events, charity actions, and opportunities to integrate with colleagues

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