Senior Fintech Application Support Specialist

1 week ago


Remote, Czech Republic beBeeApplication Full time
Senior Application Support Engineer

We are seeking an experienced and skilled Senior Application Support Engineer to join our team. This role will involve providing high-level support for our Fenergo AMS platform, ensuring seamless execution of complex service requests and issue resolution across integrated systems.

Key Responsibilities:
  • Act as a senior escalation point for L1/L2 incidents and complex service requests
  • Oversee triage, diagnosis, and resolution of issues across Fenergo and integrated systems
  • Lead problem management and root cause analysis for recurring incidents
  • Support deployment validation, environment refreshes, and patch rollouts
Requirements:
  • 8+ years in application support, production support, or AMS roles in financial services
  • Strong hands-on experience with the Fenergo CLM/KYC platform
  • Solid knowledge of KYC/AML processes for institutional clients
  • Proficiency in API integrations, SQL for diagnostics, and job monitoring tools
  • Excellent communication and documentation skills
  • Strong ITIL and ITSM process knowledge (certification preferred)
Benefits:
  • Remote work model
  • Professional training programs – including Udemy and other development plans
  • Work with a team recognized for its excellence
Additional Perks:
  • Sport subscription
  • Training budget
  • Private healthcare
  • Insurance
  • International projects

This is a fantastic opportunity to leverage your technical expertise and passion for supporting complex applications. If you have a proven track record of delivering exceptional results in a fast-paced environment, we encourage you to apply for this challenging and rewarding role.



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