Technical Support Specialist

2 days ago


Remote, Czech Republic Link Group Full time
About Link Group

Link Group is a leading provider of services that support our customers in achieving their goals.

Job Description

We are seeking an experienced Technical Support Specialist to join our team, providing high-quality technical assistance to our global customers.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and self-service tickets in a timely and professional manner.
  • Provide advanced technical support for Active Directory, O365, software installations, printers, and other standard applications.
  • Troubleshoot issues using problem-solving skills and technical knowledge.
  • Collaborate with internal teams to resolve complex technical issues.
  • Communicate technical information effectively to non-technical users.
Requirements

To succeed in this role, you will need:

  • A minimum of 2-7 years of experience in Service Desk/Technical Support - L1.
  • Excellent communication and customer service skills.
  • Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
  • Good knowledge of ticketing systems (e.g., ServiceNow).
  • Strong problem-solving and troubleshooting skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
Languages

We require fluency in English and Czech language. Knowledge of additional languages such as Spanish, French, Italian, or German is an asset.

Work Environment

This is a remote working position, requiring the ability to work flexible hours and manage time effectively. You will be expected to work 8 hours per day within a specified GMT time frame, taking into account language resource shift times and covering bank holidays when necessary.



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