Technical Support Specialist
2 days ago
Link Group is a leading provider of services that support our customers in achieving their goals.
Job DescriptionWe are seeking an experienced Technical Support Specialist to join our team, providing high-quality technical assistance to our global customers.
Key Responsibilities- Respond to customer inquiries via phone, email, and self-service tickets in a timely and professional manner.
- Provide advanced technical support for Active Directory, O365, software installations, printers, and other standard applications.
- Troubleshoot issues using problem-solving skills and technical knowledge.
- Collaborate with internal teams to resolve complex technical issues.
- Communicate technical information effectively to non-technical users.
To succeed in this role, you will need:
- A minimum of 2-7 years of experience in Service Desk/Technical Support - L1.
- Excellent communication and customer service skills.
- Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Good knowledge of ticketing systems (e.g., ServiceNow).
- Strong problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team in a fast-paced environment.
We require fluency in English and Czech language. Knowledge of additional languages such as Spanish, French, Italian, or German is an asset.
Work EnvironmentThis is a remote working position, requiring the ability to work flexible hours and manage time effectively. You will be expected to work 8 hours per day within a specified GMT time frame, taking into account language resource shift times and covering bank holidays when necessary.
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