Exceptional Technical Support Specialist for CRM Innovation
2 days ago
Attio is revolutionizing the Customer Relationship Management (CRM) software category, creating a new standard for customer experience and product development. Our team is dedicated to building an innovative platform that empowers businesses to deliver exceptional results.
Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our Go To Market team. This role will be responsible for providing fast and friendly technical support to customers through various communication channels, ensuring timely resolutions and high-quality interactions. As the voice of the customer, you will advocate for their needs and feedback to drive product improvements and enhance customer satisfaction.
Key Responsibilities- Deliver accurate and efficient support via emails, chat, and video calls, adhering to Service Level Agreements (SLAs)
- Provide expert guidance on Attio features, troubleshooting, and documentation of bugs in collaboration with the Engineering team
- Document customer feedback and requests, advocating for their voice internally to inform product development and roadmap decisions
- Assist in developing and documenting support processes to ensure efficiency and customer satisfaction
- 2+ years of experience in a support role for a SaaS product, preferably with CRM expertise
- Excellent written and verbal communication skills, with a knack for simplifying complex topics
- High degree of empathy and ability to understand customer experiences and emotions
- Innate curiosity and commitment to learning and understanding the product's intricacies
- Tech-savviness and problem-solving skills, with a willingness to ask questions when needed
- Competitive salary range: $65,000 - $82,000
- Equity in an early-stage tech company on an incredible trajectory
- US Healthcare benefits, including Medical, Vision, and Dental coverage
- 401(k) retirement plan
- Paid parental leave
- Remote working flexibility with a budget for desk amenities
- Apple hardware and team off-site events in exciting locations
Attio values kindness, respect, and trust among team members, fostering an environment where everyone can contribute and grow. We prioritize delivering brilliant outcomes, embracing continuous learning, and pushing the company forward. If you're passionate about innovation, customer satisfaction, and remote work, we encourage you to apply.
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