Digital Marketing Automation Specialist

9 hours ago


Kraków, Lesser Poland, Czech Republic Synerise Full time
About Synerise

Synerise is a leading technology company that brings innovation to the business world. Our team of experts is dedicated to creating a next-generation, fully personalized and AI-driven customer experience.

We deliver an all-in-one tool – Synerise. An ever-evolving behavioral data platform, enhanced by AI to generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually.

Our goal is to create a space where our brilliant team can bring technology change to the business world and build a new path – a next-generation, fully personalized and AI-driven customer experience.

Job Description

We are seeking a Digital Marketing Automation Specialist – Behavioral Data Expert to join our Customer Success & Implementation Department. As a key member of our team, you will be responsible for overseeing the onboarding of new and existing clients and partners to ensure a quicker 'Time To Production.'

You will cooperate with Synerise clients and partners during the implementation of Synerise AI Solutions at companies from various sectors (e-commerce, finance, retail, telco, etc.). Your primary objective will be to ensure that all support tickets are resolved within each client and partner SLA and manage escalations in a proactive manner.

In this role, you will identify new use cases and achieve the clients and partners' satisfaction, expansions, upsells, and new opportunities with clients and partners. Additionally, you will participate in the creation of educational content for our clients and partners (such as user guides, use cases, FAQ knowledge base, etc.).

You will cooperate with Business Development & IT Departments in terms of agile project management and influence Synerise Roadmap and internal processes.

Key Responsibilities
  • Oversee the onboarding of new and existing clients and partners to ensure a quicker 'Time To Production.'
  • Coinvestigate cooperation with Synerise clients and partners during the implementation of Synerise AI Solutions.
  • Ensure that all support tickets are resolved within each client and partner SLA and manage escalations in a proactive manner.
  • Identify new use cases and achieve the clients and partners' satisfaction, expansions, upsells, and new opportunities with clients and partners.
  • Participate in the creation of educational content for our clients and partners.
  • Coinvestigate with Business Development & IT Departments in terms of agile project management.
  • Influence Synerise Roadmap and internal processes.
Requirements

To succeed in this role, you will need:

  • Big data expertise.
  • Digital marketing skills.
  • Knowledge of Artificial Intelligence (AI) and Business Intelligence (BI).
  • Familiarity with REST API and Postman.
  • JavaScript programming skills.
  • Experience in web development projects.
  • Experience in mobile development projects.
What We Offer

At Synerise, we offer a dynamic work environment, a flat structure, and a startup atmosphere. You will have the opportunity to work with the biggest international clients on the market and participate in the creation of innovative solutions.

We provide sport subscription, private healthcare, free coffee, bike parking, shower, free snacks, and in-house trainings. Our office is modern and well-equipped, and we encourage a healthy work-life balance.



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