IT Technical Service Specialist

2 weeks ago

Kraków, Lesser Poland, Czech Republic beBeeService Full time 120,000 - 168,000
Job Title

We are seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will play a critical role in providing exceptional customer service and technical support to our clients.

  • Identify, diagnose, and resolve technical issues related to desktop, laptop, and mobile devices.
  • Provide timely and effective assistance via phone, email, or in-person interactions.

Our ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering exceptional customer service and have a passion for technology, we encourage you to apply.

Key Responsibilities
  • Serve as the primary point of contact for technical support inquiries.
  • Handle common tasks such as password resets, software installations, and troubleshooting peripherals.
  • Monitor and respond to incoming tickets, phone calls, and emails in a timely manner.

Requirements:

  • Strong understanding of Windows and macOS operating systems.
  • Familiarity with Microsoft 365 and common productivity software.
  • Basic knowledge of networking concepts, including Wi-Fi connectivity and IP configuration.
  • Excellent communication and teamwork skills.
  • Ability to prioritize tasks effectively and manage time well.

What We Offer:

  • A competitive salary package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.

Why Join Our Team?

  • Be part of a team that values innovation and excellence.
  • Contribute to the success of our organization.
  • Grow your skills and career in a supportive and inclusive environment.

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