Technical Solutions Expert

2 days ago


Warszawa, Mazovia, Czech Republic Link Group Full time
About the Role

We are seeking an experienced Technical Solutions Expert to join our team at Link Group. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and technical expertise to our clients.

Key Responsibilities
  • Emergency Support: Manage emergency support calls during regular business hours (Monday–Friday).
  • Ticket Response: Respond to and resolve product support tickets via Jira Service Desk.
  • Issue Troubleshooting: Troubleshoot issues, reproduce faults, and work towards effective resolutions.
  • Customer Communication: Ensure incoming tickets include all necessary information by communicating with customers.
  • Development Assistance: Assist the Development Team by reproducing issues, debugging, and gathering relevant details for smoother handovers.
  • Customer Interactions: Support customer interactions during technical issue investigations.
  • Team Collaboration: Contribute to a team-oriented culture by actively engaging with other departments within PacketFront.
  • Licensing Management: Create and distribute product licenses to customers.
  • Documentation Review: Review and update customer documentation, including user guides, white papers, and release notes.
  • Onboarding and Process Improvement: Aid in onboarding new team members and improving internal processes.
  • Professional Development: Develop technical and customer-facing skills through continuous learning.
  • Team Support: Assist teammates with their tasks and responsibilities to foster team success.
Requirements and Qualifications
  • Degree: Degree in Engineering (or related field), or equivalent experience.
  • Communication Skills: Strong communication skills to explain technical matters clearly to both clients and internal teams.
  • Linux Experience: General knowledge of Linux systems.
  • Networking and Scripting: Experience in networking and troubleshooting, as well as scripting experience.
  • Programming Knowledge: Ability to read and understand Java or C.
  • Database Familiarity: Familiarity with database concepts.
  • Language Proficiency: Fluency in English (written and spoken).
Benefits and Requirements
  • Salary: $85,000 - $110,000 per year (estimated). This salary range is based on national averages and may vary depending on location.
  • Required Tools: Agile, Scrum.

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