Technical Solutions Professional
5 days ago
Link Group is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.
Job Description- Degree Requirements: A degree in Engineering (or related field) or equivalent experience (3–5 years).
- Technical Support Experience: 3–5 years in a technical support or similar professional role.
- Customer-Facing Skills: Prior experience in a customer-facing capacity is essential.
In this role, you will work closely with our development team to troubleshoot issues, reproduce faults, and work towards effective resolutions. You will also ensure incoming tickets include all necessary information by communicating with customers.
Key Responsibilities- Manage emergency support calls during regular business hours (Monday–Friday).
- Respond to and resolve product support tickets via Jira Service Desk.
- Troubleshoot issues, reproduce faults, and work towards effective resolutions.
- Ensure incoming tickets include all necessary information by communicating with customers.
- Assist the Development Team by reproducing issues, debugging, and gathering relevant details for smoother handovers.
- Support customer interactions during technical issue investigations.
- Contribute to a team-oriented culture by actively engaging with other departments within Link Group.
- Create and distribute product licenses to customers.
- Review and update customer documentation, including user guides, white papers, and release notes.
- Aid in onboarding new team members and improving internal processes.
- Develop technical and customer-facing skills through continuous learning.
- Assist teammates with their tasks and responsibilities to foster team success.
- Education: Degree in Engineering (or related field)
- Communication Skills: Strong communication skills to explain technical matters clearly to both clients and internal teams.
- Linux Knowledge: General knowledge of Linux systems.
- Networking and Troubleshooting: Experience in networking and troubleshooting.
- Scripting Skills: Scripting experience.
- Programming Languages: Ability to read and understand Java or C.
- Databases: Familiarity with database concepts.
- Language Skills: Fluency in English (written and spoken).
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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