Senior Desktop Support Specialist

5 days ago


Warszawa, Mazovia, Czech Republic Devire Full time
Company Overview

Devire is a leading international company specializing in recruitment, outsourcing and employer branding services. For over 30 years, we have been representing top employers on the European market, conducting comprehensive projects of searching for managers and specialized staff, implementing the latest solutions in the area of IT services and supporting the image of an employer of choice.

Our offices are located in major cities across Europe, providing us with a unique opportunity to work in a dynamic and international environment.

Salary and Benefits
  • Salary based on B2B contract (PLN 50-55/h net+vat)
  • Private HealthCare
  • Sports card
  • Life insurance
Job Description

We are seeking a skilled Desktop Support Engineer to join our dynamic technology team within the banking sector. As a member of our team, you will be responsible for managing relationships with global counterparts, monitoring and managing ticket queues, receiving equipment from leavers, and providing user support to users for all onsite technology assets.

Key Responsibilities
  1. Work with the global Client Response Service teams in OSD for hardware break fix, troubleshooting and provisioning work
  2. Manage relationships with your counterparts globally
  3. Monitoring & managing a ticket queue
  4. Receiving equipment from leavers
  5. Provide user support to users for all onsite technology assets
  6. Develop processes to streamline and automate existing tasks, reduce team workload, and improve support to internal clients
  7. Analyse and resolve cases escalated by end users and 1st level support teams
  8. Providing technical support in complex environments and interacting with non-technical and technical users
Requirements

To succeed in this role, you will need:

  • Around 1 year of experience on a Service Desk or Helpdesk
  • Language Skills: Fluent in English both oral and written
  • Proficiency in using Windows
  • Proficiency with provisioning and troubleshooting different desktop hardware, including monitors and Cisco voice products
  • Exposure to basic network troubleshooting skills
  • Availability to work 5 days/week in Warsaw based office


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