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Logistics Operations Specialist

3 weeks ago

Wrocław Amsterdam, Czech Republic C.H. Robinson Full time

At C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong.

About the Role

We're seeking a Logistics Representative to enhance our TMC team in Wroclaw or Amsterdam.

  • This role involves driving operational excellence, building client relationships, and identifying cost-saving opportunities within our global transportation network.
  • You'll be responsible for executing day-to-day transportation needs, proactively monitoring and managing shipment daily exceptions, and resolving service failures with transportation service providers.
Key Responsibilities
  1. Build relationships with customer contacts to execute day-to-day transportation needs.
  2. Proactively monitor, manage, and follow up on shipment daily exceptions.
  3. Manage service failures with transportation service providers and work with customers to resolve any potential issues.
  4. Identify cost savings opportunities (route guide optimization, order consolidation, lead time compliance, etc.).
  5. Provide prompt and professional response to customer's requests for additional information.
  6. Hit tactical and operational KPI targets (Quality and Productivity Metrics).
  7. Manage reconciliation of weekly financial reports.
  8. Responsible for running and improving reports on daily shipment activities.
  9. Identify and implement operational efficiency gains.
  10. Execute and respond to changes submitted by the customer in a timely and accurate manner (notify transportation service providers, reschedule appointments, etc.).
  11. Collect, sort, and distribute operational information to the internal team.
Requirements

In addition to the above responsibilities, the ideal candidate should have:

  • 3-5 years of work experience in a similar role or a university degree in the area of Logistics or Business.
  • Fluency in English is a must for this role.
  • A willingness to create and adhere to processes and plans.
  • Ability to solve problems in an effective and efficient manner.
  • Ability to think creatively and be flexible.
  • Ability to work in a stressful, team-oriented, and fast-paced environment.
  • Friendly, customer-service attitude.
  • Knowledgeable in Microsoft Outlook, Excel, and PowerPoint.
  • Detail-oriented and strong communication skills.
What We Offer
  • Real opportunities to grow your talent in a fast-moving, global organization.
  • A fun, open, and inclusive workplace that encourages innovative thinking.
  • Possibility to develop your language skills in our multilingual offices.
  • Opportunities for professional growth with access to training platforms like Percipio and GoFluent.
  • Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life insurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment.