Expert ServiceNow Solution Architect Lead
2 weeks ago
As a ServiceNow Solution Architect Manager at Link Group, you will oversee the full lifecycle of ServiceNow implementations. This includes analyzing business needs, designing architecture, and ensuring delivery and continuous optimization.
Key Responsibilities- Lead end-to-end design and architecture of ServiceNow solutions.
- Analyze the impact of CMDB and CSDM model changes on ITSM/ITOM processes.
- Guide process development, enhancements, and integration efforts.
- Provide technical leadership and architectural mentorship to the delivery team.
- Manage project activities and act as a trusted advisor to clients and internal teams.
This role requires strong technical knowledge across ServiceNow modules and custom development. You should be able to design pragmatic solutions that balance technical vision and real-world business needs.
A key aspect of this position is providing strategic direction and technical leadership in architecting scalable and effective solutions. You will work closely with stakeholders and development teams to ensure that business objectives are met with the right ServiceNow setup.
Requirements- ServiceNow CAD or CIS certifications.
- Proven experience as a Lead Developer, Delivery Manager, or Architect in ServiceNow projects.
- Strong understanding of CMDB, CSDM, ITSM, ITOM, and integration best practices.
- Deep technical knowledge across ServiceNow modules and custom development.
- Familiarity with agile methodologies and ITIL processes.
- Excellent communication skills in English — both written and verbal.
Nice to Have:
- German or other European languages.
- A university degree in IT, Computer Science, or a related discipline.
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