Technical Support Professional with Expertise in Formstack Solutions

6 hours ago


Kraków, Lesser Poland, Czech Republic FORMSTACK Full time
Company Overview

Formstack is a dynamic and innovative company dedicated to delivering exceptional customer support. Our team of experts is passionate about helping customers succeed in their endeavors.

Job Description

We are seeking a highly skilled Technical Support Professional to join our Forms support team. As a key member of our team, you will be responsible for providing top-notch support to our external customers via email, video/phone call, and occasionally chat-based support. In addition, you will also provide support to our internal customers, the Formstack team, through our Formstack Slack channels, team meetings, and asynchronous collaborative work.

Required Skills and Qualifications

To succeed in this role, you will need:

  • 1-2 years of Customer Support experience in a moderately technical environment.
  • Able to work closely with the Formstack team to answer questions, provide feedback, and assist in finding use-case solutions.
  • Proactive, resourceful, and empathetic approach to problem-solving.
  • Excellent communication and interpersonal skills.
  • Ability to learn and adapt quickly to new technologies and processes.
  • Fluent in English (C1 level).
Benefits

We offer a comprehensive range of benefits to support your personal and professional growth:

  • Private healthcare.
  • International projects opportunities.
  • Modern office environment.
  • In-house trainings and development programs.
Other Opportunities

This role offers the chance to develop your skills and expertise in the following areas:

  • Online forms.
  • Basic programming (HTML, CSS, JavaScript).
  • SaaS experience.
  • Slack, Salesforce, Service Cloud, Sumologic, Sendgrid.


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