Help Desk Specialist

2 weeks ago


Remote, Czech Republic beBeeCareers Full time €55,000 - €70,000

We are seeking a highly skilled professional to join our innovative team as a Help Desk Specialist.

Job Description

The ideal candidate will combine two roles:

  • Functional Support Agent: Provide exceptional support to clients regarding the Totara platform, assist with configuration and customizations, troubleshoot functional issues, and train users.
  • Support Team Coordinator: Ensure timely ticket handling, coordinate the team's work, keep information in the ticketing system up-to-date, and facilitate communication between the client and technical team.
Required Skills and Qualifications
  • MUST: Minimum 1 year of experience as a Totara or Moodle administrator (knowledge of configuration, user management, and reporting).
  • MUST: Experience working in IT environments - understanding processes, software development lifecycle, and working within technical teams.
  • Ability to diagnose functional issues and find solutions.
  • Strong organizational skills and attention to detail.
  • Proficient English (minimum B2) - both written and spoken.
Benefits
  • Flexibility to work from anywhere with optional office access if located nearby.
  • Flexible hours, a work schedule that aligns with your life.
  • Paid vacation for B2B contracts to maintain work-life balance.
  • Ongoing opportunities for career growth and professional development.
  • Private medical insurance
What Makes This Role Special?
  • Our company fosters a supportive, inclusive culture that promotes both professional growth and personal well-being.


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