
Help Desk Specialist
2 weeks ago
We are seeking a highly skilled professional to join our innovative team as a Help Desk Specialist.
Job DescriptionThe ideal candidate will combine two roles:
- Functional Support Agent: Provide exceptional support to clients regarding the Totara platform, assist with configuration and customizations, troubleshoot functional issues, and train users.
- Support Team Coordinator: Ensure timely ticket handling, coordinate the team's work, keep information in the ticketing system up-to-date, and facilitate communication between the client and technical team.
- MUST: Minimum 1 year of experience as a Totara or Moodle administrator (knowledge of configuration, user management, and reporting).
- MUST: Experience working in IT environments - understanding processes, software development lifecycle, and working within technical teams.
- Ability to diagnose functional issues and find solutions.
- Strong organizational skills and attention to detail.
- Proficient English (minimum B2) - both written and spoken.
- Flexibility to work from anywhere with optional office access if located nearby.
- Flexible hours, a work schedule that aligns with your life.
- Paid vacation for B2B contracts to maintain work-life balance.
- Ongoing opportunities for career growth and professional development.
- Private medical insurance
- Our company fosters a supportive, inclusive culture that promotes both professional growth and personal well-being.
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