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Technical Support Specialist with French Language Skills

2 weeks ago

Remote Warsaw, Czech Republic beBee Careers Full time
Job Description:

We are seeking a skilled Technical Support Specialist to provide assistance to French-speaking customers regarding helpdesk queries, software installation, equipment configuration, and troubleshooting.

Key Responsibilities:
  • Diagnose and resolve hardware/software/network issues via phone.
  • Rout complex problems to the internal support team.
  • Coordinate with vendors and internal support staff to resolve technical issues.
  • Manage user access across different systems.
  • Document and track issues in a Call Tracking System.
Requirements:

To succeed in this role, you will need excellent communication skills, strong customer service skills, and the ability to quickly learn new technologies.

You should have a good understanding of Windows OS, MS Office, web browsers, antivirus, and firewall software. Familiarity with PC hardware troubleshooting and ITIL knowledge is also desirable.

The ideal candidate will be fluent in French (B2 level) and have a good command of English (B2/C1 level).