IT Support Specialist

5 days ago


Budapest, Budapest, Czech Republic Fox HR Consulting Kft. Full time

Company Overview:

Fox HR Consulting Kft. is a leading IT professional services company that transforms clients' business, operating, and technology models for the digital era.

Job Summary:

We are seeking an IT Support Specialist with fluency in French to join our team as a Service Desk Agent. This exciting opportunity offers a competitive salary, full-scope training courses, and internal career path advancement possibilities.

About the Role:

  • As an IT Support Specialist, you will provide comprehensive guidance and information on IT-related issues to customers via email, chat, and telephone.
  • You will ensure all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets.
  • With a proactive approach to service improvement, you will identify and resolve customer inquiries efficiently.
  • You will also work closely with Level 2 and Level 3 teams to delegate unresolved issues.

Requirements:

To succeed in this role, you should possess excellent communication skills, a customer-focused mindset, and soft skills. Additionally, having experience in Customer Service or IT helpdesk is an advantage.

Benefits:

  • Competitive salary: €45,000 per annum
  • Full-scope training courses from day one
  • Internal career path advancement possibilities
  • Free gym pass and employee events
  • Possibility for hybrid working hours

What We Offer:

At Fox HR Consulting Kft., we offer a dynamic and international working environment where you can grow professionally and personally. Our company provides opportunities for growth, development, and recognition. If you're passionate about IT, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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