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German Speaking IT Support Specialist

1 month ago

Budapest, Budapest, Czech Republic Fox HR Consulting Kft. Full time
Job Title: German Speaking Service Desk Agent

We are seeking a highly skilled and motivated German Speaking Service Desk Agent to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via email, chat, and telephone.

Key Responsibilities:

  • Provide comprehensive guidance and information on IT-related issues to customers in German
  • Ensure all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets
  • Manage and prioritize tickets in an orderly manner
  • Have a proactive approach to service improvement
  • Provide quality information and delegate problems that cannot be resolved on the 1st level to the more competent Level 2 and Level 3 teams

Requirements:

  • Confident communication in German
  • 0.5 year of experience in Customer Service or IT helpdesk-related role
  • Upper-intermediate English language skills
  • Excellent soft skills and a customer-focused mindset
  • Being interested in IT and technical gadgets and simply enjoying surfing the Internet
  • Looking for an international working environment

What We Offer:

  • Private healthcare
  • Training budget