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IT Support Professional
3 weeks ago
We are seeking a highly skilled Customer Service Specialist to join our team. The successful candidate will be responsible for enhancing operational efficiency, helping customers resolve network issues quickly and completely, and continually monitoring customers' technical support needs.
The ideal candidate will have a strong track record of delivering excellent customer service, with the ability to work independently and as part of a team. They will be proficient in using IT resources to resolve issues quickly and effectively, and will have excellent communication and presentational skills.
In this role, you will be working closely with internal teams and customers to ensure problem resolution and incident management. You will also be responsible for maintaining a good relationship with the customer during the course of the problem resolution process.
Key Responsibilities:- Deliver High Touch Expert Care to customers
- Ensure follow-up and closure of critical problems
- Regularly interact with internal teams and customers to ensure problem resolution and incident management
Benefits of Working with Us:
- Long-term opportunity
- Remote work
- Private medical health care
- Shift work flexibility
- Opportunity to make a real impact on business development
