Highly Skilled IT Support Specialist

5 days ago


Remote, Czech Republic ZaWin Full time

About ZaWin

We are a leading provider of cloud-based Managed Services, revolutionizing the dental industry with cutting-edge software and innovative solutions. Our team is passionate about delivering high-quality IT services that enhance patient experiences, boost profitability, and redefine the landscape.

Company Culture

At ZaWin, we thrive on a positive and vibrant attitude towards life and work. Our corporate culture is characterized by intrinsic motivation, a hunger for success, and a commitment to personal growth. We view these values as a source of constant inspiration, fueling our passion for innovation and excellent services.

Role Overview

We are seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will possess proven experience in Level 2 IT support, with a strong knowledge of hardware, networks, Azure, Microsoft Servers, printers, and scanners. Excellent problem-solving and communication skills are essential, with fluency in English and German.

Key Responsibilities

  • Troubleshooting: Diagnose and resolve technical issues related to software, networks, systems, and hardware.
  • Support Ticket Management: Manage and resolve support tickets efficiently, escalating when necessary.
  • System Upgrades: Implement system and software upgrades remotely.
  • Collaboration: Collaborate with different teams to support IT environments in dental practices.
  • Technical Guidance: Provide tailored technical advice and recommendations based on dental practice requirements.
  • Client Support: Guide clients on legacy and new systems and services.
  • Feedback Channel: Serve as a feedback channel for customers, helping improve services and internal processes.
  • Project Work: Work on designated projects for one of our largest clients.
  • Documentation: Maintain and update knowledge documentation and perform ad-hoc IT tasks as required.
  • Sales Support: Creating sales offers, when equipment must be replaced.
  • Overtime: Occasional overtime required, including on-call duties, to support urgent issues and client needs.

Requirements

  • Azure
  • Communication Skills
  • Networks
  • Hardware
  • German


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