Salesforce Operations Specialist

1 day ago


Prague, Hlavní město Praha, Czech Republic Johnson Controls Full time
Job Overview
We are seeking a customer-oriented technical business analyst to help deliver initiatives across Salesforce CRM Sales Cloud, Anaplan, and Oracle CPQ & Subscription Management Cloud within the EMEALA region. This is an exciting opportunity to join our team and contribute to the success of our organization.

Key Responsibilities
  • Collaborate with business stakeholders, delivery teams, and architects to define and document user stories, as-is and to-be business processes or functional requirements.
  • Identify and capture integration points across project initiatives to ensure alignment across discrete applications.
  • Contribute to test strategy, defining acceptance criteria, test plans, and test cases.
  • Support business change manager during rollouts to ensure adequate communication, training, and support.

Requirements and Qualifications
  • Strong expertise in Salesforce, CPQ, Anaplan, or other sales planning platforms.
  • Solid technical knowledge in data mining, data modeling, data extraction, and data analysis.
  • Experience with system integrations and troubleshooting data discrepancies.
  • Excellent skills in Excel and PowerPoint.

About Johnson Controls

We are a global diversified technology and industrial leader that crafts innovative solutions to make cities more connected, buildings more intelligent, and vehicles more efficient.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.



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