IT Support Professional
5 days ago
Job Title: Application Support Analyst
Company: BNP Paribas Cardif
We are seeking an experienced Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing technical support and maintenance of our internal applications.
Responsibilities:
- Provide technical support and maintenance of internal applications
- Configure, install, and test new versions of applications
- Use service management tools (JIRA, ServiceNow) for application L2 support
- Help resolve software and technical questions for customers efficiently and effectively
- Gather required information to handle customer software and technical inquiries
- Manage customer expectations regarding estimated response times for issue resolution
- Research and document customer technical issues
- Partner with Technical Support team members on strategic projects when needed
Requirements:
- Fluent English (min. B2)
- At least 2 years of experience in application or system support position
- Knowledge of web and application servers (Apache, Tomcat, WebSphere)
- Experience with Splunk, Dynatrace, Witbee (or other analysis & monitoring tools)
- Knowledge of Linux at least on basic administration level
- Knowledge of Bash scripting, Python is an advantage
- Analytical and logical thinking, good organizational skills
- Very good communication skills
- Experience in international environment is a plus
What We Offer:
- Dynamic and professional team in an international company with a strong background
- Flexibility in the form of a flexible working week
- A wide range of interesting benefits (5 weeks of vacation, free days, 18,000 points per year to cafeteria for culture, sport, education and other activities; meal vouchers, generous pension contribution, etc.)
- The opportunity to learn from experts in your field, you can look forward to professional and soft trainings with us
- Talent programs or the opportunity to participate in voluntary CSR activities
Benefits:
- Bonuses
- Cell phone
- Notepad
- Flexible start/end of working hours
- Meal tickets / catering allowance
- Holidays 5 weeks
- Educational courses, training
- Cafeteria
- Refreshments on workplace
- Contribution to sport / culture / leisure
- Education allowance
- Sick days
- Occasional work from home
- Individual schedules of working hours
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