Application Support Specialist
7 days ago
We are seeking a highly skilled Application Support Analyst to join our team at BNP Paribas Cardif. As an Application Support Analyst, you will be responsible for providing technical support and maintenance of our internal applications, ensuring their proper functioning for users across continental Europe.
Key Responsibilities:- Provide technical support and maintenance of internal applications in TEST, including configuration, installation, and testing of new versions.
- Offer L2 support for applications using service management tools (JIRA, ServiceNow).
- Help resolve software and technical questions for customers efficiently and effectively.
- Gather necessary information to handle customer software and technical inquiries.
- Manage customer expectations regarding estimated response times for issue resolution.
- Extensively research and document customer technical issues.
- Partner with Technical Support team members on various strategic projects when needed.
- Fluent English (min. B2).
- At least 2 years of experience in application or system support position.
- Knowledge of web and application servers (Apache, Tomcat, WebSphere).
- Experience with Splunk, Dynatrace, Witbee (or other analysis & monitoring tools).
- Knowledge of Linux at least on basic administration level.
- Knowledge of Bash scripting, Python is an advantage.
- Analytical and logical thinking, good organizational skills.
- Very good communication skills.
- Experience in international environment is a plus.
- Possibility to work in a dynamic and professional team in an international company with a strong background.
- Flexibility in the form of a flexible working week, when you choose the beginning and end of your working hours.
- A wide range of interesting benefits (5 weeks of vacation, free days, 18,000 points per year to cafeteria for culture, sport, education and other activities; meal vouchers, generous pension contribution, etc.).
- The opportunity to learn from experts in your field, you can look forward to professional and soft trainings with us. We also offer talent programs or the opportunity to participate in voluntary CSR activities.
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IT Support Specialist
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Microsoft Technical Support Specialist Czech
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Senior IT Desktop Specialist with English
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