Italian Order Management Specialist with Excellent Communication Skills

3 weeks ago


Kraków, Lesser Poland, Czech Republic Antal Full time
About the Role

We are seeking a highly skilled Order Management Specialist with Italian Language Proficiency to join our team. This is a fantastic opportunity to work in a global manufacturing company with operations across Europe, Asia, and America.

As an Order Management Specialist, you will be responsible for managing customer accounts, processing transactions, and responding to inquiries about company products or services.

Key Responsibilities:
  • Act as the main point of contact for customer accounts
  • Review contracts and schedules, entering them into the SAP system
  • Acelerate or prioritize orders upon request
  • Handle requests for quotations
  • Process customer returns
  • Investigate credit and debit inquiries, issuing credit/debit as needed
  • Conduct regular reviews with customers to discuss on-time delivery, backlog, and support issues
  • Review, act on, and issue all relevant order-related reports
  • Address technical inquiries from customers using available resources
Requirements:
  • Previous experience in Customer Service
  • Fluency in Italian and excellent communication skills in English
  • Good time management and ability to prioritize tasks
  • Organized, independent, and proactive approach
  • Problem-solving skills and negotiation abilities
  • Good team player and dedicated individual
  • Service-minded and goal-oriented
Benefits:
  • Comprehensive training for success in the role
  • Technical or managerial career path development
  • Part of a dynamic team in a well-located office
  • Professional development opportunities in an international environment
  • Life insurance and private medical care
  • Flexible working hours and great atmosphere
  • Stable job and cooperation with friendly and high-qualified team members
  • Soft skills development and hybrid work model
  • Integration events and international team environment
Recruitment Process:
  1. Short interview with Antal Consultant
  2. Interview with HR representative
  3. Italian language verification
  4. Interview with HR & Hiring Manager
  5. Employment offer
Salary Estimate:

The estimated annual salary for this role is approximately $60,000 - $80,000, depending on location and experience.



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