Customer Service Representative with Czech OR Greek @ Antal
23 hours ago
Our requirements Enthusiastic, communicative approach and willingness to support our customers Czech OR Greek at C1/C2 level is a must, together with English at minimum B2 level Excellent knowledge of an additional European language on full professional proficiency is a plus Not afraid of facing new challenges or opportunities With an enthusiastic approach to teamwork and focus on internal and external customers Knowledge of MS Office applications, especially Excel and PowerPoint is needed Optional Experience in customer service What we offer Online recruitment process Hybrid Work model (3 days from office) Private medical care in LuxMed Group MyBenefit Cafeteria Platform (with Multisport card available) Group Life Insurance Additional day off for your Birthday Additional two days off per year for voluntary activities of your choice Annual Bonus depending on the yearly company and individual performance Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform Possibility of growth inside of organization International team environment Numerous company events and office initiatives Family atmosphere with no formal dress code Attractive office location in the heart of Krakow ,[Provide excellent customer service for Amway Business Owners to support them in building a successful Amway business, Handle enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing, Receive, document, and respond to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources), Support users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department, Help ABOs leverage our Sales and Marketing Plan (Core Plan), maximizing the utilization of online resources, Contribute to projects in various departments outside of regular responsibilities, Direct unresolved requests and enquiries to further support levels and to other departments, Protect personal database and applies legal requirements in regard to personal data protection, Generate innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value, Assist other team members to leverage and develop their capabilities, Contribute to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards] Requirements: MS Office, Excel, PowerPoint
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