Senior Zscaler Operations Engineer

4 days ago

Remote, Czech Republic Ework Group Full time

About the Team

You will become part of a global Zscaler Product Team within the Cloud & Corporate Cloud Infrastructure department in Global IT Operations (GITO) at The Client.

  • The team consists of both The Client’s colleagues and an external operations partner located across Denmark, India, and Poland.
  • It works in close collaboration with the Network Team, IT Security, and the Developer Community.
  • The role is remote, based in Poland, with flexible seating access at The Client’s Poland Hub in Warsaw.
  • The Poland Hub regularly organizes social events and knowledge-sharing sessions to strengthen the local community.

Reporting Line

You will report to the Senior Manager / People Leader in GITO. Daily work priorities are managed by the Product Owner/Scrum Master of the Infrastructure Technologies team.

Onboarding

  • Onboarding will be facilitated by team members in Denmark and Poland.
  • The consultant is expected to complete relevant training and read Standard Operating Procedures (SOPs) before performing any operational tasks.
  • No travel is expected at this point.

Main Responsibilities

Ensure Zscaler Performance and Security

  • Ensure the implementation, stability, performance, and security of The Client’s Zscaler infrastructure and services.
  • Monitor and optimize Zscaler performance, identifying and resolving issues proactively to minimize downtime and ensure optimal network functionality and end-user experience.

Implement and Manage Zscaler Features

  • Implement and manage new features, infrastructure, and change requests in Zscaler.
  • Design and implement solutions for new locations.
  • Deploy Zscaler infrastructure in cloud environments, including Microsoft Azure and Amazon Web Services (AWS).
  • Stay updated on Zscaler’s evolving functionality and industry trends.

Incident Response and Documentation

  • Respond to escalated alerts, incidents, and requests in a timely manner.
  • Use ServiceNow to manage incidents and maintain accurate documentation of network configurations, processes, procedures

Agile Execution and Design

  • Actively participate in agile execution, including Zscaler network and function design discussions.
  • Occasionally lead implementation initiatives, including ZPA.
  • Drive process improvements and innovation related to Zero Trust technologies.
  • Use Azure DevOps within the SAFe Agile Framework for project tracking and collaboration.

Collaboration and Communication

  • Collaborate with external Operations Teams to ensure smooth and stable operations.
  • Communicate effectively with IT stakeholders, security teams, developer communities, Zscaler representatives

Qualifications

  • Bachelor’s degree in Computer Science, IT, Telecommunications, or equivalent experience.
  • Relevant certifications (e.g., Zscaler, CCNA, CCNP, ITIL).
  • Hands-on engineering or architectural experience with deep knowledge of, Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zscaler Digital Experience (ZDX)
  • Solid understanding of Network protocols, VPN technologies, Cybersecurity
  • Strong experience handling incidents and requests in ServiceNow.
  • Excellent English communication skills (written and verbal).
  • Strong problem-solving, time management, and analytical capabilities.
  • Ability to prioritize tasks and work with an agile and open mindset.

Additional Information

  • Remote role based in Poland.
  • Access to The Client’s Poland Hub in Warsaw (Building B3 | ul. Krakowiaków).
  • Participate in local team events and community activities.
  • No travel required at this stage.
Requirements: Zscaler, Azure, AWS

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