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Infrastructure Monitoring Analyst with French @

3 weeks ago

Katowice, Silesia, Czech Republic Capgemini Polska Sp. z o.o. Full time
YOUR PROFILE
  • Very good verbal and written French language
  • English at a communicative level
  • Customer - focused attitude
  • Good interpersonal and communication skills
  • IT basics

It's not essential, but we appreciate if you also have:

  • Customer support experience

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

WHAT YOU'LL LOVE ABOUT WORKING HERE
  • Practical benefits: permanent employment contract from the first day; hybrid, flexible working model; equipment package for home office; private medical care  with Medicover; life insurance; Capgemini Helpline; NAIS benefit platform;
  • Access to 70+ training tracks with certification opportunities; platform with free access to Pluralsight, TED Talks, Coursera, Udemy Business and SAP Learning HUB
  • Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Cloud, IoT, Agile, AI.
GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

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,[You will be part of a team of 15 analysts, handling the customer's requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents / requests)., You will manage the follow-up of cases and ensure the update of documentation, You will take care of customer systems and infrastructure by monitoring them using monitoring tool and by contacting appropriate technical teams, Working hours: 07.00 - 19.00 (in 3 shifts) Monday – Friday.] Requirements: Tableau server, Windows Server, AWS, Tableau, Cloud, Testing, Terraform, CD pipelines Additionally: Sport subscription, Training budget, Private healthcare, International projects, Free coffee, Bike parking, Mobile phone, Modern office, No dress code.