
Production Support Engineer @ Antal
1 day ago
Requirements:
- Strong written and oral English skill with the ability to work with global virtual team across multiple regions.
- Flexibility to work in shifts and provide on-call support, especially during weekends and public holidays.
- Ability to work effectively and professionally under pressure.
- Proven experience as a production technical support engineer.
- Excellent problem solving and root cause investigation skills.
- Understanding of IT Infrastructure is essential.
- Positive 'can do' attitude and self-motivated. Adaptive capacity in learning new knowledge.
- Development and support experience on IBM sterling Integrator, Sterling Engine proxy, Sterling authentication server, sterling configuration manager.
- Good knowledge about File Transmission protocols likes FTPS, SFTP, AS2, SOAP, AS2 and SwiftNet FileAct and InterAct.
- Java and Unix/Linux environments. Knowledge of Oracle Databases.
Nice to have:
- ITIL Accreditation is an advantage.
- Knowledge of Payment & Cash Management systems is preferable.
- Familiarity with Incident / Problem / Change and Release Management procedures is beneficial.
- Working knowledge of APIs is beneficial.
- Experience with Cloud platforms is beneficial.
- Basic knowledge of MQ is preferable.
- Experience with Micro Services architecture is beneficial.
Production Support Engineer
Location: Kraków
Contract Type: B2B
Work Model: full remote, 16:00-24:00 shift
,[ Investigating system failures and incidents reported on the services supported. , Communicating with various Business & IT teams. , Perform root-cause analysis and production fixes. , Flexibility to work in shifts and provide on-call support on weekend. , Working as a part of a global team. , Adherence to SLAs & service delivery procedures defined by ITIL framework.] Requirements: IBM, Proxy, Protocols, Java, Unix, Linux, Oracle database, SFTP, FTPS, AS2, SOAP, SwiftNet, FileAct, InterAct, MQ, APIs-
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