Global Production Support Specialist

2 days ago


Remote Kraków, Czech Republic Antal Full time

At Antal, we're seeking a skilled Global Production Support Specialist to join our team.

About the Role

This is a full-remote position that requires flexibility to work in shifts and provide on-call support, especially during weekends and public holidays. You will be part of a global team, working closely with various Business & IT teams to investigate system failures and incidents reported on the services supported.

Your primary focus will be on performing root-cause analysis and production fixes, ensuring adherence to SLAs & service delivery procedures defined by the ITIL framework.

Key Responsibilities
  • System Failure Investigation: Investigate and resolve system failures and incidents reported on the services supported.
  • Communication: Communicate with various Business & IT teams to ensure effective issue resolution.
  • Root-Cause Analysis: Perform thorough root-cause analysis to identify and resolve issues efficiently.
  • Production Fixes: Implement production fixes to prevent future occurrences.
Requirements

To succeed in this role, you will need:

  • Strong Technical Skills: Proven experience as a production technical support engineer with expertise in IBM, Proxy, Protocols, Java, Unix, Linux, Oracle database, SFTP, FTPS, AS2, SOAP, SwiftNet, FileAct, InterAct, and MQ.
  • Problem-Solving Skills: Excellent problem-solving and root cause investigation skills to identify and resolve complex issues.
  • Teamwork: Ability to work effectively and professionally under pressure as part of a global team.
  • Adaptability: Positive 'can do' attitude and self-motivated with adaptive capacity in learning new knowledge.
Desirable Skills

The following skills are beneficial but not mandatory:

  • ITIL Accreditation: ITIL accreditation is an advantage, but not required.
  • Cloud Experience: Experience with Cloud platforms is beneficial.
  • API Knowledge: Working knowledge of APIs is beneficial.
  • Micro Services Architecture: Experience with Micro Services architecture is beneficial.

We offer a challenging and rewarding career opportunity for those who thrive in fast-paced environments. If you're passionate about technology and committed to delivering exceptional results, please submit your application.



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