Junior Operations Specialist @

1 week ago


Warszawa, Mazovia, Czech Republic Fenige Full time

This is an entry-level position - no prior experience in chargebacks, fraud detection, or banking is required. We will provide full training from scratch. However, you should have:

  • Good English communication skills (both written & verbal);
  • Attention to detail and accuracy;
  • Analytical and problem-solving mindset;
  • Ability to work both independently and as part of a team;
  • Responsibility and the ability to meet deadlines;
  • Previous experience in Customers Service is a plus.

Fenige is a dynamically developing Polish fintech that implements payment technologies for merchants and money transfer systems within Mastercard and VISA payment organizations. Being a principal acquiring member, it offers acquiring (e-commerce) and international multichannel fund transfer services.

What we offer
  • Friendly, startup's atmosphere;
  • Opportunity to gain experience in a rapidly growing fintech company;
  • A lot of independence, a flat organizational structure and an opportunity to implement your ideas;
  • Hybrid workplace model (we work from the office 2 days a week);
  • Support of our managers – we give a great deal of autonomy in your actions, but do not leave without help – we work as a team;
  • Trainings, development opportunities;
  • Private medical care;
  • Access to the MyBenefit platform (e.g. Multisport card), fruits, integration events.
,[Assisting in day-to-day operational activities related to payment processing;, Managing the chargeback and complaints process (Visa, Mastercard, BLIK) from start to finish including communication with customers and financial institutions, gathering information, and preparing responses to banks through payment organization systems;, Supporting the financial department in dispute reconciliation;, Developing strategies to reduce and prevent chargeback;, Receiving and responding to customer complaints; communicating with other departments to resolve issues related to complaints;, Acting as the first point of contact for banks, business partners, and police in cases of fraudulent transactions - assisting with investigations, information exchange, and fund recovery (this may occasionally involve visiting the police to file reports);, Providing regular reports and updates on chargeback activity to management;, Performing other duties as assigned by your supervisor.] Requirements: Communication skills Additionally: Sport subscription, Training budget, Private healthcare, Flat structure, Small teams, International projects.

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