Quality Assurance with German @ Antal

1 week ago


Kraków, Czech Republic Antal Full time

Proven experience in providing Quality Assurance/Training support in BPO environment. Very good command of German language and English language (at least C1) Analytically-minded, logical thinker with strong problem solving skills and ability to identify process gaps and areas for improvement. Very good communication skills – ability to build effective relationships at all levels Title: Quality Assurance with German Location: Kraków We work: on site Recruitment process: online ,[Analyzing trends & report Quality performance and undertake or recommend corrective actions, Establish procedures for handling data and performance reporting & continuously improve them, Report team performance to internal and external stakeholders, Act as a contact point for the managers (both internal and external for all the Quality-related queries, Pick up process gaps & collaborate with managers to formulate solutions, Work closely with the teams to achieve quantitative & qualitative goals as per the SLA , Drive efficiencies to reduce costs, improving productivity and improving teams' performance, Ensure regular meetings with QA Team & TLs to keep them informed of any updates received] Requirements: Quality assurance



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