ServiceNow CSM Architect @ Link Group
2 weeks ago
5+ years of ServiceNow implementation experience. Strong expertise in the CSM module, including case management, SLAs, and customer interaction channels. Experience designing and delivering ServiceNow integrations. Knowledge of ITIL and customer service management processes. Strong communication and stakeholder management abilities. ServiceNow CAD or CIS certification (CSM specialization preferred). Nice to Have Bachelor’s or Master’s degree in IT, Business, or related field. Experience working with CRM or contact center platforms. English C1/C2 or other European languages. Role Overview We are seeking a ServiceNow CSM Architect responsible for designing and delivering end-to-end Customer Service Management (CSM) solutions on the ServiceNow platform. You will define the architecture, ensure alignment with best practices, and collaborate with cross-functional teams to improve service quality and customer experience. ,[Lead the architecture and technical design of ServiceNow CSM implementations., Define and optimize customer service processes such as case management, SLAs, entitlements, and communication workflows., Integrate CSM with other ServiceNow modules (ITSM, FSM, Portal, CMDB) and external platforms such as CRM or contact center solutions., Ensure governance, data consistency, and compliance across CSM implementations., Collaborate with stakeholders to translate business requirements into scalable CSM solutions., Design workflows and automation to improve resolution time, agent productivity, and customer satisfaction., Develop reporting, dashboards, and analytics to track KPIs and service performance.] Requirements: CSM Module, Case management, SLA, Customer interaction channels, ServiceNow integrations, ITIL, Communication skills, Stakeholder management, ServiceNow CAD certification, CIS Certification, CRM
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ServiceNow ITOM Architect @ Link Group
2 weeks ago
Remote, Czech Republic Link Group Full time7+ years of ServiceNow implementation experience, including 3+ in ITOM architecture. Deep expertise in ITOM modules: Discovery, CMDB, Service Mapping, Event Management. Strong background in integrations, automation, and enterprise infrastructure. Knowledge of ITIL, CI/CD practices, and cloud/hybrid environments (AWS / Azure / GCP). Proven experience leading...
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ServiceNow CSM Architect @ Experis Polska
2 weeks ago
Remote, Wrocław, Czech Republic Experis Polska Full timeRequirements Minimum 5 years of hands-on experience in ServiceNow implementation projects. Proven expertise in designing and delivering Customer Service Management (CSM) solutions. In-depth knowledge of ServiceNow CSM module, including case management, entitlements, SLAs, and communication channels. Experience integrating CSM with CRM systems, contact...
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Solution Architect @ Link Group
2 weeks ago
Remote, Czech Republic Link Group Full time5+ Years expirience as Solution Architect Experienced working in SAFe and having a clear view of Value Stream aligned delivery. Experience designing and building TM Forum compliant APIs. A working knowledge of event-based architecture concepts. Working knowledge of .Net/Java + Node & React or similar JavaScript based technologies. Extensive understanding of...
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Remote, Warsaw, Czech Republic Square One Resources Full time6+ lat doświadczenia na platformie ServiceNow. Głęboka wiedza w co najmniej czterech obszarach: ITSM, ITOM, CMDB, HRSD. Silne kompetencje architektoniczne i strategiczne. Znajomość: JavaScript/Glide, Flow Designer, IntegrationHub, CI/CD, Git. Doświadczenie w integracjach z AWS/Azure/AD/SCCM. Bardzo dobra znajomość języka angielskiego...
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DevOps Architect @ Link Group
2 weeks ago
Remote, Warszawa, Czech Republic Link Group Full timeProven experience designing DevOps architectures in cloud environments (AWS, Azure, GCP) and hybrid infrastructures. Hands-on expertise in CI/CD pipelines, artifact/image registries (e.g. Artifactory), and Kubernetes-based deployments. Strong understanding of IAM/RBAC, monitoring, and infrastructure-as-code practices. Experience working in Agile...
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Remote, Czech Republic Experis Polska Full timeTo succeed in this role, you should have: 4–6 years of experience in ServiceNow implementation and development. Proven expertise in HRSD module development and configuration. Strong understanding of HR processes and best practices. ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – HRSD preferred. Proficiency...
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Test Environment Manager @ Link Group
1 day ago
Remote, Czech Republic Link Group Full timeEducation Degree in Computer Science, Business Informatics, or a related field, or equivalent vocational training with at least five years of professional experience. Experience 3–5 years of hands-on experience in environment management. Background in projects using both agile and traditional methodologies. Technical Skills Understanding of technical...
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Senior Splunk Consultant @ Link Group
5 days ago
Remote, Czech Republic Link Group Full timeRequirements Strong experience with Search Head Clusters, Indexer Clusters, and enterprise Splunk design. Ability to build security-focused use cases and data workflows. Experience with Ansible or similar automation tools. Preferred Certifications Splunk Enterprise Certified Architect Splunk Enterprise Security Certified Admin Role Summary We are seeking a...
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PEGA Developer @ Link Group
3 days ago
Remote, Czech Republic Link Group Full time4+ years of hands-on experience in Pega development. Proven experience delivering complex Pega solutions. Strong knowledge of core Pega concepts: Case Management, Data Models, UI, and integrations (REST/SOAP). Experience working in Agile environments. Excellent problem-solving skills and collaboration abilities. Experience in the Healthcare sector is a...
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Remote, Warsaw, Czech Republic Square One Resources Full timeDoświadczenie w programowaniu i konfiguracji ServiceNow w środowiskach korporacyjnych. (2-5 lat doświadczenia) Znajomość kluczowych modułów: ITSM, CMDB, ITOM (Discovery, Service Mapping); dodatkowo przynajmniej dwa spośród: SAM, HRSD, CSM. Biegłość w JavaScript i Glide API, doświadczenie w skryptach po stronie klienta i serwera. Tworzenie...
