ServiceNow CSM Architect @ Link Group
2 weeks ago
5+ years of ServiceNow implementation experience. Strong expertise in the CSM module, including case management, SLAs, and customer interaction channels. Experience designing and delivering ServiceNow integrations. Knowledge of ITIL and customer service management processes. Strong communication and stakeholder management abilities. ServiceNow CAD or CIS certification (CSM specialization preferred). Nice to Have Bachelor’s or Master’s degree in IT, Business, or related field. Experience working with CRM or contact center platforms. English C1/C2 or other European languages. Role Overview We are seeking a ServiceNow CSM Architect responsible for designing and delivering end-to-end Customer Service Management (CSM) solutions on the ServiceNow platform. You will define the architecture, ensure alignment with best practices, and collaborate with cross-functional teams to improve service quality and customer experience. ,[Lead the architecture and technical design of ServiceNow CSM implementations., Define and optimize customer service processes such as case management, SLAs, entitlements, and communication workflows., Integrate CSM with other ServiceNow modules (ITSM, FSM, Portal, CMDB) and external platforms such as CRM or contact center solutions., Ensure governance, data consistency, and compliance across CSM implementations., Collaborate with stakeholders to translate business requirements into scalable CSM solutions., Design workflows and automation to improve resolution time, agent productivity, and customer satisfaction., Develop reporting, dashboards, and analytics to track KPIs and service performance.] Requirements: CSM Module, Case management, SLA, Customer interaction channels, ServiceNow integrations, ITIL, Communication skills, Stakeholder management, ServiceNow CAD certification, CIS Certification, CRM
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ServiceNow Solution Architect @ Link Group
1 week ago
Remote, Cracow, Czech Republic Link Group Full timeWhat You Bring ✅ 5+ years of experience in ServiceNow implementation or architecture ✅ ServiceNow CAD or CIS certifications ✅ Proven experience as a Lead Developer, Delivery Manager, or Architect in ServiceNow projects ✅ Strong understanding of CMDB, CSDM, ITSM, ITOM, and integration best practices ✅ Deep technical knowledge across ServiceNow...
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ServiceNow ITOM Architect @ Link Group
2 weeks ago
Remote, Czech Republic Link Group Full time7+ years of ServiceNow implementation experience, including 3+ in ITOM architecture. Deep expertise in ITOM modules: Discovery, CMDB, Service Mapping, Event Management. Strong background in integrations, automation, and enterprise infrastructure. Knowledge of ITIL, CI/CD practices, and cloud/hybrid environments (AWS / Azure / GCP). Proven experience leading...
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ServiceNow CSM Architect @ Experis Polska
2 weeks ago
Remote, Wrocław, Czech Republic Experis Polska Full timeRequirements Minimum 5 years of hands-on experience in ServiceNow implementation projects. Proven expertise in designing and delivering Customer Service Management (CSM) solutions. In-depth knowledge of ServiceNow CSM module, including case management, entitlements, SLAs, and communication channels. Experience integrating CSM with CRM systems, contact...
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ServiceNow HAM Architect @ Link Group
1 week ago
Remote, Czech Republic Link Group Full timeIn-depth knowledge of the ServiceNow Hardware Asset Management module. Practical experience with stockroom operations and asset lifecycle management. Understanding of hardware procurement workflows and vendor integrations. Familiarity with aligning HAM data to CMDB and ITSM processes. Strong communication and stakeholder management skills. Required...
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ServiceNow UI Builder Developer @ Link Group
1 week ago
Remote, Czech Republic Link Group Full timeSkills & Attributes Solid experience with ServiceNow UI Builder and the Now Experience Framework. Knowledge of web technologies such as JavaScript and Angular/React. Understanding of CMDB and ITSM/ITOM processes is a strong plus. Strong problem-solving mindset and design-thinking approach. Required Qualifications Minimum 3 years of hands-on ServiceNow...
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Remote, Czech Republic Link Group Full timeWymagane umiejętności: Bardzo dobra znajomość modułów ServiceNow ITOM i CMDB. Doświadczenie w discovery, service mapping i modelowaniu danych. Umiejętność współpracy z zespołami technicznymi i biznesem. Znajomość ITIL/ITOM. Silne kompetencje analityczne i komunikacyjne. Kwalifikacje: Min. 3 lata doświadczenia z ServiceNow (w tym ITOM/CMDB)....
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Solution Architect @ Link Group
2 weeks ago
Remote, Czech Republic Link Group Full time5+ Years expirience as Solution Architect Experienced working in SAFe and having a clear view of Value Stream aligned delivery. Experience designing and building TM Forum compliant APIs. A working knowledge of event-based architecture concepts. Working knowledge of .Net/Java + Node & React or similar JavaScript based technologies. Extensive understanding of...
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DevOps Architect @ Link Group
2 weeks ago
Remote, Warszawa, Czech Republic Link Group Full timeProven experience designing DevOps architectures in cloud environments (AWS, Azure, GCP) and hybrid infrastructures. Hands-on expertise in CI/CD pipelines, artifact/image registries (e.g. Artifactory), and Kubernetes-based deployments. Strong understanding of IAM/RBAC, monitoring, and infrastructure-as-code practices. Experience working in Agile...
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Technical Program Manager @ Link Group
2 weeks ago
Remote, Warszawa, Czech Republic Link Group Full timeRequirements 6–7+ years of experience managing large, complex IT programs. Strong expertise with Jira, CI/CD pipelines, TestRail, ITSM tools. Solid understanding of cloud platforms, containerization (Kubernetes, Docker), DevOps, and IAM/RBAC. Proven track record working in matrix organizations and negotiating with multiple stakeholders. Deep knowledge of...
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Remote, Czech Republic Experis Polska Full timeTo succeed in this role, you should have: 4–6 years of experience in ServiceNow implementation and development. Proven expertise in HRSD module development and configuration. Strong understanding of HR processes and best practices. ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – HRSD preferred. Proficiency...
